CUSTOMER SERVICE TRAINING WORKSHOPS THROUGHOUT LAS VEGAS
Customer Service Training Customized for Las Vegas NV Businesses
For more information on customer service training in Las Vegas and throughout the U.S. please call (888) 973-5569 or e-mail us at Info@LasVegasSalesTraining.com
Training For Success customer service training programs are designed to fit YOUR company and are developed to meet specific goals, styles and objectives.
Customer Service Training Workshops Help to Revitalize your Team
Here at AAA Training For Success, our customized and interactive seminars offer:
- Role playing exercises that reinforce the material and shape each customer service technique to fit your representatives' individual personalities and styles.
- One-on-one customer service training consultations tailor the training to solutions that calm difficult customers quickly and satisfy customer needs.
- Limited class sizes that ensure individual attention.
- Real world customer service techniques and Role Plays designed for your SPECIFIC marketplace.
AAA Training For Success Turns Complaints Into Compliments!
Two Sample Customer Service Programs:
1) Half-Day Seminar - A.W.A.R.D.- Winning Customer Service
2) Full-Day Seminar - The Art of Turning Challenges into Cheers
COURSE OUTLINES
INTENSIVE 1/2 DAY SEMINAR: A.W.A.R.D.- WINNING CUSTOMER SERVICE
This program provides your customer service representatives with proven customer service techniques that will allow them to quickly control the conversation and diffuse heated situations.
Customer service representatives will learn:
- Friendly rapport building techniques to create long term customer service relationships
- How to gain the customer's attention in seconds and make a good first impression
- Four sets of questions that develop trust and uncover your customers specific needs
- The single essential technique to handle the objection of the most stubborn customer
- Eight steps to reveal the hidden reasons that keep a customer from "letting go" of an issue
- Four-part technique to highlight how the customer benefits from your solution over that of the competition
- Seven solutions that leave the customer smiling
- Through role-playing and training exercises, all of these techniques become second nature
COMPREHENSIVE FULL DAY SEMINAR: THE ART OF TURNING CHALLENGES INTO CHEERS
This customer service seminar provides your support team with all the skills and techniques necessary to increase customer satisfaction, no matter what their level of expertise. It incorporates all the benefits and customer service training techniques of the 1/2-Day seminar.
Your Customer service representatives will learn:- How to increase positive word of mouth no matter how heated the situation.
- Four steps to teach reps to discuss solutions and benefits rather than problems.
- How to turn complaints into repeat customer opportunities.
- Three techniques that will make customer service reps better listeners.
- Understand why a customer complains and how to use that information.
- Reading body language and the real meaning of spoken words.
- Seven exercises to handle the most common objections and challenges that have reps reach 100% of their potential.
Training workshops dont work when they are carbon-copied for multiple businesses. Here at AAA Training For Success, we design each and every customer service training workshop to meet your unique company needs. We deliver workshops at any location that works best for your company. No matter where your team is in the Las Vegas area, Training For Success can be there with a solution that fits.
For more information on customer service training in the Las Vegas area and throughout the U.S. please call (888) 973-5569 or e-mail us at Info@LasVegasSalesTraining.com